1. Website Use and Acceptance of These Terms
This website is operated by Astros Marketing (Pty) Ltd on behalf of SmashDown. The site is provided for general information about rage rooms, group bookings, venue details and related services in Woodstock, Cape Town and other areas served in South Africa.
By accessing the site, browsing its pages, or submitting an enquiry form, you confirm that you have read and understood these terms. If you do not agree, please do not use the site or send us personal information through it.
- The website may be used only for lawful purposes.
- You may not attempt unauthorised access to any part of the site or its systems.
- You may not use the site in a way that interferes with normal operation.
2. Information on Services and Venue Details
Information shown on the site is provided to help visitors understand the nature of rage room sessions, private events, team bookings and mobile event options. Service details may vary depending on the venue, group size, age of participants and operational requirements on the day.
We aim to keep content current, however details can change without notice. This may include venue access, session structure, safety rules, minimum age requirements, available event formats and service areas such as Cape Town, Stellenbosch, Paarl, Somerset West, Bellville, Observatory and Salt River.
- Do not rely on website content as the only source of information for your booking.
- Always follow the latest instructions given during your booking process and on arrival.
- If there is any difference between website wording and the information given by staff, the latter will apply.
3. Enquiries, Bookings and Event Conditions
Enquiries made through the contact form are subject to review and confirmation. A booking is only valid once it has been acknowledged and accepted by our team. We may request additional details before confirming a session, especially for group events, sports club functions, student bookings or content shoots.
You are responsible for making sure that all details provided are accurate and complete. If you book on behalf of a group, you must make sure the group understands the rules, timing and venue instructions. Late arrivals, incorrect information, or changes to group size may affect your session and may require rescheduling.
- Bookings are subject to availability and venue suitability.
- Any special requirements must be shared before the booking is confirmed.
- We may decline or cancel a booking if the information provided is incomplete or unsuitable.
4. Safety Rules for Participation
SmashDown sessions involve controlled physical activity and must be handled with care. Participants will be briefed before entering the room and must follow all instructions from staff at all times. Safety gear may include a helmet, face shield, gloves, overalls and closed shoes, depending on the session requirements and the participant's size and fit.
Minimum age rules, venue-specific rules and conduct requirements apply. These are set to support a safe environment for all participants and staff. Anyone who appears unwell, intoxicated, aggressive, or unable to follow instructions may be refused entry to a session.
- Do not remove safety gear until staff say it is safe to do so.
- Do not bring unauthorised items into the session area.
- Do not act in a way that may endanger yourself, other guests, or the team.
5. Property, Conduct and Damage
Visitors must behave responsibly on site and during any mobile event or off-site booking. You are expected to respect the venue, equipment, staff instructions and any nearby tenants or members of the public. Any damage caused through deliberate misuse, reckless conduct, or failure to follow instructions may be charged to the responsible party.
SmashDown is intended as a controlled activity. It is not a place for violence, intimidation, or unsafe behaviour. Any guest who behaves in a threatening manner may be removed from the premises without refund, and we may involve the relevant authorities where necessary.
- Guests must follow all venue rules, including parking and access instructions where applicable.
- Any property brought by guests remains their responsibility unless otherwise agreed in writing.
- We reserve the right to stop a session if safety rules are ignored or conditions become unsafe.
6. Liability, Privacy and Contact Through the Site
While reasonable care is taken to maintain the website and the information on it, SmashDown and Astros Marketing (Pty) Ltd do not accept responsibility for losses arising from interruptions, technical faults, or reliance on inaccurate information where it has not been confirmed directly. Nothing on this site limits any rights that cannot lawfully be excluded under South African law.
Personal information sent through the enquiry form will be used to respond to your request and manage the booking process. Please submit only information that is necessary for that purpose. If you need assistance, please use the enquiry form on our contact page rather than sending details elsewhere. These terms may be updated from time to time, and continued use of the site means you accept the latest version.
- Use the site at your own risk, subject to applicable law.
- We may update or withdraw website content without notice.
- Your continued use of the site means you accept any revised terms.